Refund policy

Henway Co is a brand of Sleeping Monkey. This Refund Policy applies to purchases from shophenway.com.

Last updated: November 9, 2026

Made to order

Every Henway item is printed when you order it. Because each piece is made just for you, we do not offer returns or exchanges for buyer's remorse, wrong size, wrong color, or a change of mind.

Please check the Size Guide before you order. Our tees are Bella+Canvas 3001 (unisex retail fit; they usually run true to size — size up for a more relaxed fit).

Damaged, misprinted, or defective

If your order arrives damaged, misprinted, or defective, we will replace it or refund it. Please tell us within 30 days of delivery and include:

• Your order number
• A clear photo of the issue

Reach us through the Contact page or email support@shophenway.com.

Lost or delayed packages

If tracking shows your package is lost or stuck, contact us and we will work with our print partner (Printful) to sort it out — usually a reprint or a refund.

How refunds work

Approved refunds go back to the original payment method. Once we approve a refund, it usually appears within several business days, depending on your bank or card issuer.